Back in 2016, Serviceform was founded with a clear mission: to create innovative solutions that simplify the way businesses operate and connect with their customers. As we worked closely with a wide range of small and medium-sized enterprises (SMEs), we noticed a common challenge—many of these businesses were struggling to manage their services and bookings efficiently. They were bogged down by complicated systems, time-consuming processes, and the need to maintain a website that often required more resources than they could afford.
The Story of Ourly: Empowering SMEs to Thrive
Our journey began in Australia, where we started a humble coffee catering company. As our business grew, we quickly realized that managing bookings, customer interactions, and service logistics was no easy task. The systems available were either too complex, too expensive, or simply not designed for small businesses like ours. We were spending more time juggling these administrative tasks than focusing on what we loved—delivering great coffee and exceptional service.
We were struggling with our own business in Catering. The service was a solution for ourselves.
We knew there had to be a better way. That’s when Ourly was born—a tool designed to eliminate the headaches of service management and booking systems. We envisioned a platform that would empower SMEs to focus on what they do best: serving their customers and growing their businesses.
Ourly, as part of the Serviceform family, was built with one purpose in mind: to help SMEs streamline their operations without the need for a full-blown website. We wanted to provide a solution that was simple, effective, and accessible to any business, regardless of size or technical expertise.
Since its launch, Ourly has helped countless businesses, from real estate agencies to local car washes, transform how they operate. By offering features like seamless booking integration, multi-calendar sync, secure payment processing, and QR code engagement, Ourly has become an indispensable tool for businesses looking to simplify their service management and enhance customer interactions.
But our journey doesn’t stop there. We’re constantly listening to our users, improving our platform, and expanding our offerings to ensure that every SME we work with has the tools they need to succeed. Because at the end of the day, our goal is to see these businesses not just survive, but truly thrive.
Join us on this journey, and let Ourly take care of the complexities, so you can focus on what really matters—growing your business and delivering exceptional service.